UMAR ALHASSAN
Operations Professional | Digital Skills Advocate
Uba Hong, NG.About
Results-driven Operations professional with over 4 years of experience in banking, complemented by a strong foundation in economics and digital literacy. Adept at managing critical financial transactions, ensuring regulatory compliance, and enhancing customer satisfaction through meticulous service delivery. Eager to leverage proven capabilities in operational efficiency, digital marketing, and cyber security awareness to contribute to dynamic organizational success.
Work
Unity Bank Plc
|Head Teller, Operations Department
Jimeta Yola North, Adamawa State, Nigeria
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Summary
Managed daily cash operations and customer transactions as a Head Teller, ensuring accuracy and compliance within the banking sector.
Highlights
Spearheaded daily cash operations as Head Teller, accurately processing an average of 100+ diverse customer transactions daily and maintaining strict financial controls.
Ensured 100% adherence to banking regulations and internal policies, effectively mitigating financial risks and maintaining compliance standards.
Resolved complex customer inquiries and issues, consistently delivering exceptional service that improved client retention and satisfaction.
Managed and reconciled daily cash balances, consistently achieving high accuracy rates in financial reporting and end-of-day closures.
Hassan Yaduma Ventures
|Digital Cyber Café/Computer Institute Staff
Mubi, Adamawa State, Nigeria
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Summary
Provided essential digital services and technical support in a cyber café environment, facilitating community access to technology.
Highlights
Provided essential digital services and technical support to 30+ daily clients, including internet access, printing, and software assistance.
Conducted basic computer literacy training for community members, enhancing digital inclusion and foundational IT skills.
Managed and maintained cyber café equipment, ensuring continuous operation and minimizing downtime for critical services.
Education
Adamawa State University Mubi
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Bsc. (Lower Division)
Economic
Courses
Microeconomics
Macroeconomics
Econometrics
Public Finance
Development Economics
Sorters International College Kano
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Senior Secondary School Certificate (WAEC)
General Studies
Courses
Mathematics
English Language
Physics
Chemistry
Biology
Government
Economics
Uba "B" Mufa Primary School
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First School Leaving Certificate (FSLC)
Primary Education
Courses
Literacy
Numeracy
Basic Science
Social Studies
Languages
English
Hausa
Fulfulde
Certificates
Jobberman Soft-Skills Training
Issued By
Jobberman
ESET. Cyber Security Awareness Training
Issued By
ESET
FGN Alat Skillnovation Programme in Bioinformatics
Issued By
FGN Alat Skillnovation Programme
Digital Marketing with Spedim Technology
Issued By
Spedim Technology
NYSC Certificate (Discharge Certificate)
Issued By
National Youth Service Corps
Skills
Financial Operations
Cash Management, Transaction Processing, Reconciliation, Regulatory Compliance, Banking Procedures.
Customer Service
Client Relationship Management, Issue Resolution, Service Delivery, Customer Satisfaction.
Digital Literacy
Computer Operations, Internet Navigation, Microsoft Office Suite, Data Entry.
Soft Skills
Communication, Teamwork, Problem-solving, Adaptability, Time Management.
Cyber Security Awareness
Data Protection, Threat Identification, Security Protocols.
Digital Marketing
Online Campaigns, Social Media Marketing, SEO Basics, Content Promotion.
Bioinformatics
Data Analysis, Computational Biology, Genomic Data.
Interests
Reading
Non-fiction, Current Affairs, News.
References
AHMADU ADAMU BARIKI
Nigeria Security and Civil Defence Corps Ganye Lga. Adamawa State, Telephone No: 08034524311
SA'IDU IDRIS BARAYA
Nigeria Police Service Commission Abuja, Telephone No: 08126287099
YAHAYA BELLO ABBAS
Manager Unity Bank Plc No. 1 Bekaji Yola Branch Adamawa State, Telephone No: 08020802204